About
Your house should have one temperature.
Truevane Heating & Air started with one van and a rule about how technicians get paid. It has not changed since.
Owner
Ray Okonkwo
Ray spent eleven years at a franchise operation that paid its technicians a percentage of what they sold. He was good at it, and he hated it — because the incentive was never pointed at the customer.
Truevane started in 2004 with one van and a rule that has not changed since: technicians are paid for the work, not for the ticket. It is the reason people here will still tell you a $190 capacitor fixes it when a $9,000 system is sitting right there.
What is in the van
- A manometer for static pressure — the reading most companies skip entirely
- Digital gauges for superheat and subcooling, not a guess by feel
- A combustion analyzer, used on every heating call whether or not it was the complaint
- A capacitor tester, because "it looks fine" is not a measurement
- Floor protection and shoe covers, every visit, no exceptions
What we will not do
- Sell a repair we would not put in our own house
- Recommend a replacement before checking whether a smaller part fixes it
- Charge more to work on a system we did not install
- Add anything to the invoice you did not approve first
- Guess at a diagnosis to save twenty minutes
How a call goes
Five steps. Every time, in this order.
- 01
You tell us the symptom
Not the diagnosis. "Upstairs will not cool" is more useful to a dispatcher than a guess about the compressor.
- 02
We give you a window
A real two-hour window on the phone, and a call if anything moves it.
- 03
We measure
Readings before opinions. You watch the meter with us and keep the report.
- 04
You approve the price
Flat rate, in writing, at your kitchen table. Nothing starts until you say so.
- 05
We fix it and clean up
Floor protection down, old parts hauled away, and a note of anything worth watching next season.
Around the shop
On the record
- Licensed & insured in Tennessee
- 21 years in business
- Family owned
- Locally owned
- Background-checked crews